Do I need to make an account to shop?
Please contact our admin via WhatsApp at +62811-1001-2494 to express your interest, and we will send you an invitation to become a member of our website. Once you have successfully created an account, you can log in to start shopping on our website
I am unable to log into my account, what do I do?
If you’re not sure about your log in details, go ahead and try to reset your password (don’t worry, it happens). You can always contact our admin via Whatsapp or send us an email to admin@invernessindonesia.id for further assistance.
What payment options do you accept?
We accept payments via QRIS( Gopay, OVO, Dana, Shopeepay), Direct Bank Transfer, Virtual Account, and Credit Cards, take your pick.
There was an issue during my payment process and what should I do?
There are a few possible reasons why your payment was unsuccessful:
1. Your connection may have dropped during checkout
2. Your card may have been rejected
(Our number 1 tip to ensure a smooth checkout experience is to make sure your Internet connection is stable and strong before proceeding to pay!)
If you’re still having trouble placing an order after multiple attempts, please contact us at admin@invernessindonesia.id with a screenshot of the error and we’ll sort it out for you.
1. Your connection may have dropped during checkout
2. Your card may have been rejected
(Our number 1 tip to ensure a smooth checkout experience is to make sure your Internet connection is stable and strong before proceeding to pay!)
If you’re still having trouble placing an order after multiple attempts, please contact us at admin@invernessindonesia.id with a screenshot of the error and we’ll sort it out for you.
How do I use my Coupon Code?
Visit the ‘Shop’ page to determine which code is applicable based on the total amount of your current transaction. Please apply the coupon code in the ‘Coupon Code’ field during checkout. Make sure to apply the code before proceeding to payment.
I placed my order but forgot to use my Coupon Code, what should I do?
Coupon Codes can’t be applied to an order that’s already been made!
Reimbursements won’t be provided if the code isn’t applied. But you can always use it on your next purchase with us, as long as you fulfill the minimum purchase of the discount!
Reimbursements won’t be provided if the code isn’t applied. But you can always use it on your next purchase with us, as long as you fulfill the minimum purchase of the discount!
What is your Return and Exchange Policy?
At Inverness Indonesia, we want you to be completely satisfied with your purchase. Please note that we do not accept returns, refunds, or exchanges for items purchased unless you have received the wrong order and/or a defective item.
Conditions for Exchange:
If you believe you have received the wrong order or a defective item, we kindly request that you provide us with proof in the form of photos or videos clearly showing the issue. This helps us quickly and accurately assess the situation and ensure that you receive the correct items.
Reimbursement for Return Delivery:
In the event that we have verified a wrong order or defect in the item you received, we will reimburse you for the cost of returning the item to us. Our aim is to make sure you have a seamless shopping experience with us.
If you have any further questions or concerns regarding our returns and exchange policy, please don’t hesitate to contact our customer support team. We’re here to assist you in any way we can.
Conditions for Exchange:
If you believe you have received the wrong order or a defective item, we kindly request that you provide us with proof in the form of photos or videos clearly showing the issue. This helps us quickly and accurately assess the situation and ensure that you receive the correct items.
Reimbursement for Return Delivery:
In the event that we have verified a wrong order or defect in the item you received, we will reimburse you for the cost of returning the item to us. Our aim is to make sure you have a seamless shopping experience with us.
If you have any further questions or concerns regarding our returns and exchange policy, please don’t hesitate to contact our customer support team. We’re here to assist you in any way we can.
What are the delivery options and when can I receive my order(s)?
We provide delivery through JNE with the following options:
JNE Regular: Delivery typically takes 2-3 days.
JNE YES: Expedited delivery, usually arriving within 1-2 days.
The pricing and exact duration may vary depending on your delivery address. For further details, you can check the JNE website
JNE Regular: Delivery typically takes 2-3 days.
JNE YES: Expedited delivery, usually arriving within 1-2 days.
The pricing and exact duration may vary depending on your delivery address. For further details, you can check the JNE website
How do I check the delivery status of my order?
For local courier orders, your parcel might be handled by JNE. You may track its journey with the following steps:
Visit JNE’s website
Click on Track My Order
Key in Reference Number
Visit JNE’s website
Click on Track My Order
Key in Reference Number